Introduction
FutisHub (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website futishub.com (“Website”) and our services, including booking and participating in football games (“Services”).
By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Data Controller
The data controller responsible for processing your personal data is:
FutisHub
Business ID (Y-tunnus):3581401-2
Email:admin@futishub.com
Personal Data We Collect
We may collect and process the following types of personal data:
- Email address
- Phone number (if provided)
- Date of birth (if required for age verification)
- Booking details (game, date, location)
- Player preferences (e.g. position, experience level)
- Account information (if user accounts are enabled)
Payment information
Payments are processed by third-party payment providers (e.g. Stripe, PayPal).
FutisHub does not store your full payment card details.
Technical & Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited and actions taken on the Website
- Cookies and similar technologies
How We Use Your Data
We process personal data for the following purposes:
- To manage bookings and game participation
- To send booking confirmations, reminders, and cancellations
- To provide customer support
- To process payments and refunds
- To communicate important service-related information
- To improve our Website, services, and user experience
- To comply with legal and regulatory obligations
We only collect data that is necessary for the above purposes
Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), our legal bases include:
- Performance of a contract – to deliver booked games and services
- Consent – where you have explicitly agreed (e.g. marketing emails)
- Legal obligation – accounting, tax, and regulatory requirements
- Legitimate interest – improving services, fraud prevention, and security
Data Sharing & Third Parties
We may share your data with trusted third parties only when necessary, including:
- Website and hosting providers (e.g. WordPress)
- Payment processors (e.g. Stripe)
- Email and communication services
- Analytics providers (e.g. Google Analytics)
All third parties are required to process your data in accordance with GDPR and only for agreed purposes.
We do not sell your personal data to third parties.
Data Storage & Retention
We retain personal data only for as long as necessary:
- Booking and account data: for the duration of the service relationship
- Financial records: as required by Finnish law
- Marketing data: until you withdraw consent
When data is no longer required, it is securely deleted or anonymised.
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted connections (SSL)
- Limited access to personal data
- Regular system updates and monitoring
Despite our efforts, no system is 100% secure. We encourage users to protect their own login details
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Finnish Data Protection Authority
Children’s Privacy
FutisHub services are intended for users aged 16 years or older.
We do not knowingly collect personal data from children under 16. If you believe such data has been collected, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be published on this page, and the “Last updated” date will be revised accordingly.
Continued use of the Website after updates constitutes acceptance of the revised policy.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: admin@futishub.com